Privacy Policy

Last Updated: January 8, 2025

SonCloud ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SonCloud platform and services.

1. Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Company name and business information
• Password (stored in encrypted form)
• Profile preferences and settings

Usage Data

We automatically collect certain information when you use our platform:

• Log data (IP address, browser type, pages visited)
• Device information
• Feature usage patterns
• Performance metrics

Business Data

Data you input into our CRM platform, including:

• Customer and contact information
• Sales and order records
• Project and task data
• Communications and notes

2. Google API Services & Gmail Integration

What Gmail Data We Access

When you connect your Gmail account to SonCloud, we request access to:

• Read emails: To display your emails within the SonCloud interface
• Send emails: To allow you to compose and send emails from within SonCloud
• Manage labels: To organize emails and sync with our CRM categories
• View email metadata: Subject lines, sender/recipient information, timestamps

How We Use Gmail Data

Your Gmail data is used exclusively to:

• Display your emails within the SonCloud platform
• Enable email composition and sending through our interface
• Link email communications to relevant customer records in your CRM
• Provide email tracking features (open/click tracking) when enabled by you
• Power AI-assisted email features (smart compose, summaries) at your request

Gmail Data Storage

Your Gmail data is handled as follows:

• Email content is fetched in real-time from Gmail servers and displayed in our interface
• We store OAuth tokens securely to maintain your Gmail connection
• Email metadata may be cached temporarily to improve performance
• Emails you choose to link to CRM records store reference IDs, not full email content

Revoking Gmail Access

You can disconnect your Gmail account at any time through:

• SonCloud Settings > Email Integration > Disconnect Gmail
• Your Google Account at myaccount.google.com/permissions

Upon disconnection, we will delete your OAuth tokens and any cached Gmail data.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With vendors who assist in operating our platform (hosting, analytics, support)
• Legal Requirements: When required by law or to respond to legal process
• Protection: To protect the rights, property, or safety of SonCloud, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for any other purpose

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee security training and confidentiality agreements
• Incident response procedures

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We will delete or anonymize your data upon request, except where we are required to retain it for legal or legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request transfer of your data
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing

To exercise these rights, contact us at privacy@fullcirclecrm.app.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Understand how you use our platform
• Improve our services

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

9. Third-Party Services

Our platform may integrate with third-party services including:

• Google (Gmail, Calendar)
• Payment processors
• Analytics providers
• AI service providers (for AI-powered features)

Each third-party service has its own privacy policy governing the use of your information.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@fullcirclecrm.app
• Website: fullcirclecrm.app